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There’s so much more than what you will find on The EYE.
Eye on Solutions
Bookcafé
Welcome to the
Bookcafé
Our special place to get on the same page with solutions.
Inside The Bookcafé
Here’s a quick overview of what you will find below.
100% Community
The book ensuring 10 vital services for surviving and thriving that guides the 100% New Mexico initiative.
Anna, Age Eight
The groundbreaking book’s impact on our families, schools and workforces.
Read and Lead
Organize a book club, an author’s talk or contact us.
Invite (to your table in the cafe)
Here we invite you to connect with your local lawmakers, stakeholder and action team member to discuss the books and the 100% New Mexico initiative.
Let’s Get Started
As avid readers, we must admit that we find it baffling that Amazon, the largest book retailer in the world, can deliver 33 million books to almost anyone on the planet yet we can’t find within the pages a strategy to solve our nation’s biggest challenges.
Well, up until now.
100% Community
The EYE’s bookshelves are showcasing a couple of important books instead of 33 million. The first is 100% Community: Ensuring 10 vital services for surviving and thriving by Katherine Ortega Courtney, PhD and Dominic Cappello, who are also the curators of the EYE. 100% Community is the first-of-its-kind blueprint for each of our nation’s 3000+ counties to devise their own plan for keep their residents safe from colliding crises.
While we face hundreds of public health, education and economic challenges, it turns out it only takes one (1) data-driven strategy to increase all the good stuff (accessible health care, empowering education, fully-resourced communities) and decrease all the bad stuff (drug misuse, adverse childhood experiences, family trauma, violence, health disparities, suicidal ideation, lack of job readiness, and benign neglect).
100% Community brings together expert’s insights focused on ten interrelated “surviving” and “thriving” sectors to create a blueprint for change agents to use. The book is currently guiding county-based initiatives in New Mexico, Kentucky and Arizona and is considered a strategic plan for strengthening rural health across the nation.
New Mexicans may explore, free of charge, the book 100% Community and the entire 100% series that focuses on each of the ten vital services for surviving and thriving.
“If the pandemic has taught us nothing we NEED a real PLAN, and it must be in the hands of those who are poised to take action. Talking about what we ‘should do’ isn’t moving the dial or making a difference. Thankfully, 100% Community is just that. It’s your plan, my plan, and if you’ll read and pass it on, it’s our plan.”
— Michelle Rathman, Curator of the 2020 National Rural Health Day and rural health advocate
“This book could not have been available at a more important time. With this pandemic, we are currently witnessing what occurs in societies when these services are not available at all or not operating at 100%. This book provides a vision for a better future.”
— Dubra Karnes Padilla, Bernalillo County-based activist and former UNM-Valencia instructor
“A must read for anyone interested in innovative ways to improve the health and well-being of our population and not afraid to think outside of the box!”
— Mark Ruben, NYC Intensive Care Nurse
“100% Community — WOW!! Simple, impactful, methodical, and “do-able” action steps to change our communities in less than 5 years. A must read. A must share!”
— Rosemary Condor, Owensboro, KY, CASA program
“100% community does a great job of outlining a roadmap for communities to work better at serving all within the community, especially those who are the weakest and most vulnerable… children.”
— Shawn Waked, MS, CFP ®, Financial services sector, Santa Fe, NM
Anna, Age Eight
The EYE bookcafe proudly presents the groundbreaking book k Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment by Katherine Ortega Courtney, PhD and Dominic Cappello. Anna, Age Eight is the first book to take readers on a journey from being trauma-informed and raising awareness of adverse childhood experiences (ACEs) to taking data-driven action across ten service sectors to address the root causes of trauma. Anna, Age Eight, “Chapter 7: Why your zip code should not determine your destiny” introduces readers to the urgent work of ensuring vital services to prevent ACEs, abuse, neglect, trauma and social adversity.
To showcase the power of words and readers, Anna, Age Eight became the catalyst for the development of the Anna, Age Eight Institute for the Data-Driven Prevention of Childhood Trauma in Santa Fe, New Mexico, part of New Mexico State University, College of Agricultural, Consumer and Environmental Sciences.
“The book asks that we educate ourselves about this hidden epidemic of trauma and mobilize our cities and towns around evidence-based solutions. The book is a blueprint for creating family-friendly and trauma-free communities across the nation.”
— Pepper Schwartz, PhD, Author and Professor of Sociology at the University of Washington
“Quite simply, everyone who has a child or works with children in any capacity should read this book. All of us — parents, educators, physicians, those in all walks of social work and law enforcement.”
— Heather Race, former educator
“This book brought data to a place of relevance for social change. It was written in an easy to follow, plain-speak format which made the read not only informative, but very enjoyable and motivating.”
— Dr. Melissa Hardin, Program of Social Work, Eastern New Mexico University
“I love this book because it’s recommendations are actionable, at what ever level of public engagement you begin from.”
— Robin Swift, New Mexico Public Health expert
“I appreciate the genuine and authentic approach to creating a narrative for a very emotionally charged social and public health issues.”
— Xenia G Becher, MSW, Syracuse University
Available in English and Spanish
EYE: READ AND LEAD
Enjoy your reading and empowerment. The EYE bookcafe is dedicated to the sentiment that leaders are readers and the power of words should never be underestimated. Our 100% Community book clubs across our state is a testament to the power of books to inspire.
To organize a book club or an author’s talk, please contact us at annaageeight@nmsu.edu.
Authors
Katherine Ortega Courtney, PhD
Katherine Ortega Courtney, PhD
Dr. Courtney has a PhD in Experimental Psychology from Texas Christian University, where she studied at the Institute of Behavioral Research. Dr. Courtney worked with the State of New Mexico for eight years, first as the Juvenile Justice Epidemiologist, then as Bureau Chief of the Child Protective Services Research, Assessment and Data Bureau. An advocate for data-informed decision-making, Dr. Courtney championed and co-developed the New Mexico Data Leaders for Child Welfare program. She has worked in policy, research and has led community initiatives through her work at the Santa Fe Community Foundation and the New Mexico Early Childhood Development Partnership. She is also the co-author, with Dominic Cappello, of Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment, which served as a catalyst for the development of the Anna, Age Eight Institute in Santa Fe, New Mexico, where she serves as co-director. Dr. Ortega Courtney and Dominic Cappello wrote the follow-up book 100% Community to guide local leadership in every county in their work designing trauma-free and truly family-friendly cities and towns. Dr. Courtney serves as an advocate for strengthening continuous quality improvement in all family-serving organizations through the 100% New Mexico initiative and course – a data-driven, cross-sector and county-focused childhood trauma prevention strategy. She is the Co-Director of the Anna, Age Eight Institute, at New Mexico State University, College of Agricultural, Consumer and Environmental Sciences.
SHARE
INVITE YOUR COLLEAGUES TO THE BOOKCAFÉ
Take this moment to invite your team members, co-workers and elected representatives to meet with you, right now. Set up a video conference to screenshare the EYE and discuss your county’s initiative and various projects and, most importantly, opportunities for collaboration. Why not walk a neighbor through the EYE, pointing out projects you are interested in already engaged with? Share ideas and insights over a cup of joe or tea.
As noted cultural anthropologist and writer Dr. Margaret Mead once said…
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.”
How & Who – About
You are invited to discover
How & Who
Explore the who, what, where, when and why of the EYE.
Inside How & Who
Here’s a quick overview of what you will find below.
In the EYE
Everything you need to know to have best user experience is provided, from the cost of admission to setting up a personal guided tour.
Team
Meet the crew operating the EYE, including curators, technologists, partners and the specialists contributing to our 10 Centers.
Dedication
We also share a dedication to those heroic innovators who made the EYE possible, creating an environment where the world of “yes” is celebrated.
Welcome
Here you can discover the who, what, when and why of the EYE, from curators and exhibition content experts, to volunteer opportunities and the role of the Lab. You are invited to be part of one of the nation’s most exciting experiments being implemented in New Mexico. County by county, we are working to demonstrate that by ensuring ten vital services for surviving and thriving for all residents, we can increase their health, safety, resilience, education and job readiness. Our model, called the 100% New Mexico initiative, is county-based, data-driven and technology-empowered. Creating a well-resourced county means everyone, in all the communities within a county’s borders, can endure a public health and economic crisis. With engaged leaders and stakeholders collaborating across ten vital service sectors, we survive and thrive.
EYE
ADMISSION
Admission to the EYE and its 10 centers is free, as the only cost of entry is an open mind, curiosity and passion for problem-solving.
HOURS
The EYE is open 24/7 and encourages you and your neighbors, state and local elected officials and co-workers to visit often.
SPECIAL EVENTS
The EYE hosts a wide variety of special event exhibits and learning experiences including the “Power Hour” series on strengthening and creating a 100% New Mexico initiative.
THE VIRTUAL BOOKCAFÉ
The EYE has a book. cafe with publications focused on enriching communities by ensuring that each one provides the ten vital services for surviving and thriving. We also sponsor community chats and hangouts. (You provide the coffee or tea.) Ask us about hosting your book club or author’s talk.
ARRANGING A CENTER TOUR WITH THE CURATORS
If you would like to arrange a group tour of the EYE or any of its ten Centers focused on surviving and thriving services, please contact us.
ABOUT CURATING A NEW EXHIBIT
The EYE is curated by the authors of 100% Community and Anna, Age Eight, Katherine Ortega Courtney and Dominic Cappello, working in collaboration with specialists across the state, with input from specialists across the nation and globe. To learn more about being a guest curator, contributing to our exhibitions, please contact us.
WORKING IN THE LABS WITH EXPERTS
The EYE can support any county stakeholder engaged in the 100% New Mexico initiative with technical support. We can provide the staffing to guide action teams members through the process of community engagement, creating partnerships, assessing, planning, action and evaluation. Ask us about scheduling a workshop to support your teams in getting to measurable and meaningful results.
DOCENT PROGRAM
As us about becoming a docent, part guide and all educator, to lead tours through the EYE for groups, including lawmakers, stakeholders, and 100% New Mexico initiative participants who serve as action team members.
Field Trips
Arrange a field trip to the EYE. We can provide tours to students of all ages, introducing them to the world of “yes” and problem-solving they can participate in.
TECHNOLOGY
We at the EYE are huge believers in the power of technology to strengthen systems of health, safety and resilience. We also recognize that a digital divide exists that limits access to the net which means limiting access to empowerment. Contact us to increase access across urban and rural communities.
EYE ON THE USER EXPERIENCE
The EYE is the nation’s first repository for solutions focused on ensuring ten vital services for surviving and thriving. The EYE, with its ten Centers, has at least 10,000 moving parts, that showcase innovations and ideas awaiting implementation. We greatly value your review of all our content and the entire user experience within the EYE. We welcome your suggestions for new exhibits and improvements to current ones, along with your overall critique on user-friendliness. No detail is too small or too big to comment on and improve. Contact us to share your always welcome feedback.
QUESTIONS:
Email us 24/7 at annaageeight@nmsu.edu.
TEAM
CENTER CURATORS
Katherine Ortega Courtney, PhD and Dominic Cappello
Katherine and Dominic are advocates for turning colliding crises into opportunities for improving systems, solving challenges using data, technology and collaboration. They know why systems that should protect us, can fail us — and teach leadership development and data-driven problem-solving. Dr. Courtney’s expertise in data analysis, continuous quality improvement, collective impact and experimental psychology guides communities and organizations through turbulent and timely change. Cappello is a health systems strategist and New York Times bestseller author, whose Ten Talks book series on family safety reached a national audience when his innovative work was featured on The Oprah Winfrey Show.
Katherine Ortega Courtney, PhD and Dominic Cappello are the co-authors of 100% Community: Ensuring 10 vital services for surviving and thriving and Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment, and Attack of the Three-headed Hydras: Confronting Apathy, Envy and Fear on the road to saving the humans and the future. They are the Co-Directors of the Anna, Age Eight Institute at New Mexico State University, College of Agricultural, Consumer and Environmental Sciences.
Gregory Sherrow
Gregory is an educator, architect of learning management systems, expert in information technology and web-based enterprises with decades of experience in creating educational, nonprofit and commercial technology solutions. He served as an editorial and technology consultant on the books 100% Community and Attack of the Three-Headed Hydras. Gregory also architected the learning management systems for the Data Leaders for Child Welfare program, an initiative supported by Casey Family Programs to strengthen the process of continuous quality improvement within the child protective services departments of New Mexico, Connecticut, New York City and Pennsylvania. Gregory also developed the learning management system to serve as a repository for data-driven strategies focused on preventing adverse childhood experiences (ACEs) and trauma. He serves as the IT Director for the Anna, Age Eight Institute at New Mexico State University, College of Agricultural, Consumer and Environmental Sciences.
ADVISORS AND PARTNERS
These are our amazing contributors and those stakeholders who shared their expertise and insights for the book that guides the 10 centers: 100% Community: Ensuring 10 vital services for surviving and thriving.
Kasandra A. Gandara
Kasandra has spent the last 30 years living and working in the Las Cruces community with both the State of New Mexico’s Department of Health and its Children, Youth, and Families Department (CYFD). During her service with CYFD, Kasandra returned to NMSU for her graduate degree in Social Work that she received in 2013. Kasandra was elected as councilor for Las Cruces City Council District 1 in November 2015 and now serves as mayor pro tem. In 2018 she put data into action, launching the Doña Ana County Resilience Leaders program to mobilize agency leadership and stakeholders around the promotion of child safety, family health and improving the county’s capacity to ensure ten vital services for surviving and thriving. Through Kasandra’s leadership with countywide engagement and mobilizing, we continue to refine and improve our 100% New Mexico initiative process.
Matt Probst
Matt works as chief quality officer (CQO) and medical director of El Centro Family Health, the first physician assistant (PA-C) to serve on the El Centro executive team. Additionally, Matt leads a team of 43 providers in 27 clinics. He still sees patients three days each week. Matt was featured in the documentary The Providers and selected by the American Academy of PAs’ (AAPA) for the PA of the Year Award. Matt serves as the medical advisor to the EYE and launched the 100% San Miguel County initiative to create a countywide experiment that showcases the 100% New Mexico model.
William P. Soules, PhD
William is a member of the New Mexico State Senate representing District 37 since January 15, 2013. He is chair of the Senate Education Committee and chairs the interim Public Schools Capital Outlay Oversight Task Force. In his legislative role he serves as an education commissioner for New Mexico at the Education Commission of the States. Soules earned his BA and MA in psychology and his interdisciplinary PhD from New Mexico State University with a degree that spans education and psychology. Senator Soules is a champion for the data-driven and cross-sector prevention of adverse childhood experiences to ensure all students have access to the services needed to be safe and succeed with school. Dr. Soules’ commitment to the mission of the 100% New Mexico initiative has been instrumental in its development across the state.
CENTER INNOVATION SPECIALISTS
Center for Medical and Dental Care@100%
Matt Probst, PA-C, Supretha Gubbala, MD, Heidi H. Rogers, FNP, Maya Yu, DOM
Center for Behavioral Health Care@100%
Deborah Harris, LISW, Robin Swift, MPH
Center for Food@100%
Peter Skelton, PhD, Aurora Valdez, MPH
Center for Housing@100%
Jennifer Manzanares
Center for Transportation@100%
Peter Rice
Center for Parent Supports@100%
Esther Devall, PhD, Patricia Alvarado, Julie Sanchez, and JC Trujillo
Center for Early Childhood Learning@100%
Melissa Hardin, DSW
Center for Community Schools@100%
David Greenberg, Katherine Trujillo, Tim Hand, PhD
Center for Youth Mentoring@100%
Leticia Bernal, David Sherman, Sharon Sessions, PhD
Center for Job Training@100%
Yolanda Cordova, Pam Etre -Perez, PhD, Michelle Perry
DEDICATED TO HEROES
The EYE is made possible because local champions have committed their time and energy to developing a county-based initiative, one that is a showcase for applied sciences. The EYE is far more than a collection of ideas or a repository for projects, it’s a tribute to the courage and compassion of local leaders who redefine the term public service. Our 100% New Mexico initiative teams are turning research into real-world solutions every day, often amid an environment of crisis and change. We dedicate the EYE to the local heroes working in our initiatives to demonstrate how collaboration between city government, county government, higher education and local stakeholders can ensure the health, safety and resilience of 100% of families. Our initiatives, all vital works in progress, may be visited in the following localities:
Doña Ana County
Rio Arriba County
Socorro County
Taos County and Taos Pueblo
San Miguel County
Otero County
Valencia County
Our list of counties continues to grow, in part, because visitors to the EYE are starting up 100% New Mexico initiatives across the state.
We invite you to…
The Art of the Collaboration
The work ahead requires the engagement of not only service agency leadership, but artists, muralists, filmmakers, storytellers and writers.
The Lab
Welcome to…
The Lab
Where science guides us to help solve society’s biggest challenges.
What we are living through seems like a sci-fi channel movie but it’s actually, really happening. Pandemic. Lockdown. Frightened masses. Services shutting down.
All terribly real. Add to that, we live in a culture where movies, games and publications push images of zombie apocalypse, violence and doom, instead of a future where everyone thrives. Rather than being empowered to solve some of society’s biggest challenges, we are told to accept the status quo, set low expectations and push off problem-solving to another day. We are told to live in the world of “No, we can’t.”
Here’s a quick overview of what you will find below.
In the EYE Lab, we focus on the opposite. We’re building a future that works for everyone, with no family left behind. This process is a grand experiment and quite honestly, has never been done in the United States. Are you ready to take on groundbreaking work? If so, you have come to the right place.
If this were a job interview we could say, “Experience being courageous preferred but not essential. You will hone your skills at bravery on the job.”
To achieve the EYE’s mission, we start with tough questions. Who gets to survive the week? What and who helps us succeed in life? Why do some people struggle to access vital services while others live in a world of abundance?
You’re invited to discover who gets access to the ten vital services for surviving and thriving. Learn who faces barriers to care and why. Explore how societies have addressed disparities using technology, innovation and collaboration. We empower you to solve the problems that have been considered unsolvable until now.
In our lab, every challenge has a solution, every question has an answer and everyone can be a heroic change agent. You’re invited to explore possibilities in what we call the world of “yes, we can.”
Inside The Lab
100% New Mexico
Here we provide an overview of our first-of-its-kind initiative, where your entire county becomes an experiment in compassion, courage and problem-solving.
Power Hour Course
Our “Power Hour” courses showcase the seven steps each county initiative takes to reduce barriers to vital services.
Everything Connected
Here we walk you through our “7 Steps to Ensuring 10 services for 100%.” to create a collaborative and data-driven county initiative.
Achieving Results
Welcome to our data-driven process of reducing barriers to services using Continuous Quality Improvement (CQI): assessing planning, action and evaluation.
100% New Mexico
The first-of-its-kind initiative, where your entire county becomes an experiment in compassion and courage.
100%
In the LAB we are taking on an experiment no state, county or city in the United States has ever tackled. We support local leaders in collaborating to create a society where 100% can thrive. With the 100% New Mexico initiative, developed on the local level, the EYE works with county stakeholders, supporting them as they implement a process of continuous quality improvement to ensure all vital services for surviving and thriving meet the needs of all residents.
The 100% New Mexico initiative was developed by the Anna, Age Eight Institute in 2018, based on the book 100% Community: Ensuring 10 vital services for surviving and thriving by Katherine Ortega Courtney, PhD and Dominic Cappello. The initiative is a data-driven process designed to solve problems in communities related to lack of vital services. 100% New Mexicans creates, with committed local stakeholders and elected leaders, a seamless system of care across a county, focusing on ensuring the ten vital services demonstrated to increase health, safety and resilience. To learn more about the initiative and its progress across New Mexico, visit www.AnnaAgeEight.org.
“As a city official I am committed to every child and we connect the dots between healthy and safe children and successful students and readiness for work. It is my belief that if we generate awareness and engagement of all our family-serving agency staff, businesses, community leaders and our policy leaders, we can prevent adverse childhood experiences.”
— Kasandra Gandara, Las Cruces city council member and mayor pro tem
“For all of us who believe that we can make every student’s and family’s health, education, safety, and resilience a priority, this initiative shows the way.”
— Senator Bill Soules, PhD, New Mexico State Senator
100% New Mexican initiative participants are committed to ensuring that all of our children and families are trauma-free, healthy and thriving, with access to the ten vital services for surviving and thriving. Local action teams are working to achieve measurable and meaningful results across the state, from Taos Pueblo to Las Cruces.
Think of the statewide 100% New Mexico initiative as one never-attempted-before experiment. With this statewide experiment with two million people are smaller experiments, focused on each county. Here at the EYE, whether in our virtual lab or connecting with us through the EYE’s sponsor the Anna, Age Eight Institute, we are a team committed to you and your commitment to children and families.
Individual Project Development
Ideally, you have visited your favorite center, focused on one of our ten surviving and thriving sectors. There you have identified a project you are interested in and could solve a priority problem in your county. The projects are designed to be developed by the 100% New Mexico initiative action teams, as they require support from a cross-sector group.
Anatomy of a Project
More than 200 innovative projects await, all focused on removing barriers to vital services within ten service sectors. County action team members can review the components of a project as it relates to the needs identified in the 100% New Mexico county survey.
Based on your 100% New Mexico survey of county residents, how prevalent is the problem that needs to be solved?
Consider who in your county has the expertise to tackle the the requirements in each project.
Also consider who in your county is already working in this area and how might your align your work with theirs.
Decide how you will tackle the deliverable and how many team members you will need to bring in.
Use our tools to easily email this project to potential and committed team members and to join the discussion in the individual sector’s own Facebook Group. You will also find a link to the Lab (where you are now) where you can obtain more information about making your project a success.
As you read on, you will see how we approach challenges with the four phase process of continuous quality improvement: assessing, planning, acting and evaluating.
The most important steps you can take with a potential project is to first, share it with all your action team members. DIscuss the merits of the project and your capacity to take it on. It is also vital to review your county survey results to assess how the potential project can address the barriers to services noted in the survey results. You will also have the support the EYE lab to develop any project.
Systems Work
We encourage you to see how we solve problems on a systems level, looking at the entire county as one big experiment in a huge laboratory. Explore our 7 Steps to Success to better understand how we are working in counties across New Mexico.
Training
Consider enrolling in one of our workshops, seminars or our 4 Power Hour webinars, designed for 100% New Mexico initiative participants to gain skills in a variety of areas with a focus on designing and implementing innovations on the agency, city, county or state levels.
“The initiative guides us as we embrace the opportunity to design the new systems of care and safety we urgently need.”
— Matt Probst, PA-C, Medical Director, El Centro Family Health, NM and 100% New Mexico initiative director
“In order to grow and continue the healing of our communities from the long-endured trauma and suffering, it is essential that we come together as creative entities. It is vital to collaborate in ways that are unique, exciting and bring vibrancy to the zeitgeist of Northern New Mexico. We need it now more than ever.”
— Diego López, Española, Rio Arriba County, NM
“With the continued support from the Anna, Age Eight Institute, the Community Wellness Council receives the support it needs to launch the initiative in Valencia County. This is a game changer for our community.”
— Noelle Chavez, CWC Coordinator, Valencia County, NM
For any questions about starting work, please connect with us at annaageeight@nmsu.edu.
POWER
Join the 7 Power Hours with Dr. Katherine Ortega Courtney and Dominic Cappello, co-directors of the Anna, Age Eight Institute and co-authors of 100% Community and Anna, Age Eight. Join with 100% New Mexico initiative participants and innovators from across the state to share successes, solve local challenges and network with other change agents and problem-solvers.
New Mexico is showing the 49 other states how to create truly family-friendly and well-resourced communities across a city and county. Yes, our work is groundbreaking and local innovators like you are the key. Join us and the hundreds of 100% initiative folks across the state in this inspiring first-of-its-kind endeavor in the nation.
Dr. Katherine Ortega Courtney – Co-author 100% Community
Our Power Hour is designed to empower every participant, providing answers to all the questions related to strengthening a countryside system of care and safety. We are here to serve every county, city and community in New Mexico.
Dominic Cappello – Co-author 100% Community
In the Power Hour, we provide the insights to local change agents that turn barriers to vital services to opportunities for creating access. Whatever local stakeholders need to create a county where every child and parent thrives, we work to provide.
4 Power Hours
Supporting You and your Team
Four lunch hour presentations offered each week. Join the topics you’re interested in. Learn how change agents in New Mexico’s counties and pueblos are collaborating to ensure the ten vital services for surviving and thriving, strengthening systems of health care, education and safety.
POWER HOUR 1: ASSESSING
POWER HOUR 2: PLANNING
POWER HOUR 3: ACTING AS A CHANGE AGENT
POWER HOUR 4: EVALUATING
For any questions about registering for the Power Hours, please connect with us at annaageeight@nmsu.edu.
STEPS
The County as Lab
To implement the 100% New Mexico initiative in a county, we have a framework detailed in the book 100% Community. A book club of county stakeholders read 100% Community to “get on the same page” with its philosophy, structure, mission and overall working components. County initiative team members devote time and energy to creating and maintaining ten actions teams, each one focused on one of ten “surviving and thriving” service sectors. Partnerships are created with city government, county government and higher education to support working in alignment to reach the goal of 100% of residents thriving.
STEP 1: SURVEY YOUR COUNTY RESIDENTS
Initiative teams implement a countywide survey that assesses resident’s access to 10 vital services for surviving and thriving (like health care, transport and job training) and why barriers exist. You’ll learn that different populations will have different challenges.
How are our families surviving?
Initiative teams are surveying families across their county, getting the answers about gaps in vital services. Review the Rio Arriba County Survey Report.
STEP 2: REVIEW SURVEY RESULTS
Initiative teams review the survey data to learn what percentage of county residents struggle to access vital services, and why challenges accessing services exist and where they exist in the county. You can review the data from the countywide survey, especially the barriers to accessing services. Each barrier (such as unfriendly hours, lack of transport to services) will require analysis and a plan to address it.
What are barriers to services?
Initiative teams are analyzing survey results to identify where barriers to vital services exist and why. Review the Doña Ana County Survey Report.
STEP 3: ASSESS THE TEN SURVIVING AND THRIVING SERVICES
Initiative teams, including ten action teams created (each one focused on one sector such as food or medical care) learn about the capacity of current services in all 10 surviving and thriving sectors. The goal is to understand challenges service organizations face when meeting the needs of county residents.
What’s the capacity of providers?
Initiative teams are assessing why service providers and organizations struggle to meet local needs and how to increase their capacity. Explore the San Miguel 100% initiative and other initiatives across New Mexico.
STEP 4: ENSURE THAT A COUNTY DIRECTORY TO TEN VITAL SERVICES EXISTS
Each of the county’s ten action teams update an existing online directory to services or create a new updated directory guiding residents to the ten vital services. (Note that directories will need local monitoring and updating based on changes in services due to COVID-19).
How do families find support?
Initiative teams are designing directories and constantly updating them to provide accurate information. Visit the new directory for San Miguel County.
STEP 5: IDENTIFY INNOVATIVE POLICIES AND PROGRAMS TO FIX BARRIERS TO ACCESSING TEN SERVICES
To address the barriers identified in the countywide survey, initiative teams learn about innovations in all ten sectors that can increase access, user-friendliness and quality of services. The book 100% Community and the @100% book series on each of the ten sectors offers many potential innovative strategies to reduce gaps in services and strengthen a countywide system of support. Action Teams can review and prioritize innovations.
How do we ensure access?
Initiative teams are exploring a menu of evidence-informed strategies to ensure all residents can access services. Visit the @100% book series.
STEP 6: GET BUY-IN FROM LOCAL GOVERNMENT AND STAKEHOLDERS
To support innovation that ensures 100% of county residents have access to ten vital services is critical to success. Initiative teams identify, support and implement innovations including new technologies, local policies, programs and agency protocols. This is the action phase that requires project management and ongoing tracking of local innovation in ten sectors.
How do we engage local leaders?
Initiative teams are strengthening partnerships with local elected leaders and stakeholders, working in alignment. Read Leadership@100%.
STEP 7: EVALUATE EFFECTIVENESS OF EACH INNOVATION AND MEASURE THE INCREASE IN ACCESS TO TEN VITAL SERVICES
Initiative teams measure the impact of innovations on all ten surviving and thriving services with feedback from residents and providers. We work to ensure that our local work on each innovation is moving the needle on improving access to services so that 100% of residents thrive.
How do we track progress?
Initiative teams are using a variety of tools to ensure that they can measure meaningful progress. Download the logic model and organizational chart. Also read Assessment@100%.
For any questions about implementing the seven steps, please connect with us at annaageeight@nmsu.edu.
CQI
Explore Teamwork
Our entire 100% New Mexico initiative should work like a successful enterprise, where each of our 33 counties has the most user-friendly services for surviving and thriving in the country. Our initiative creates in each county ten action teams, each one focused on one of the ten services for surviving and thriving. Each team is tasked with turning data into action that’s measurable and meaningful as we work to ensure access to local vital services.
We use a process called continuous quality improvement (CQI), which is a four-step process to reduce barriers to services and improve the quality of each service. These efforts can create small or incremental improvement over time or, in some cases, lead to a huge “breakthrough” improvement all at once.
The key components of the CQI cycle that we use are assess, plan, act and evaluate.
Assess: Using data from the 100% New Mexico survey, the action team will identify the magnitude of a challenge accessing a particular service (like timely health care), the barriers resident’s report, and the capacity of local organizations to address fix barriers.
Plan: After analyzing data, an action team will identify an innovation project shown to reduce barriers to services. measurable plan. We will be using a planning tool called a logic model that identifies the goal, partners needed, activities and measurable outcomes.
Act: Implement plan, working with strategic partnerships, with measurable short-term, intermediate and long-term outcomes.
Evaluate: Monitor progress with all stakeholders.
Each of these four components, or phases, comes with a set of questions to ensure that the change agent or action team is using data to support the improvement process every step of the way.
To learn more about CQI, please read 100% Community; Ensuring 10 vital Services for surviving and thriving, Chapter 29: Continuous Quality Improvement Guides us with Data. You can download a digital copy of the book free-of-charge.
Any pressing questions about using CQI? Contact us at annaageeight@nmsu.edu.
READY
CONNECT WITH US
SUPPORT WITH PROJECTS AND SEVEN STEPS
For any questions about starting work, please connect with us at annaageeight@nmsu.edu. You may also sign up for updates on our work and ways to connect with 100% New Mexico initiative participants across the state.
GET HELP
Please give our intrepid LAB staff a few days to respond, as we are (happily) getting requests from many action team members in many counties.
Home – EYE on Solutions
We are
EYE Opening!
At Eye on Solutions, New Mexico’s biggest challenges become opportunities for innovation, collaboration and problem-solving.
Solve.
Join us in implementing the 100% New Mexico initiative to ensure 10 vital services for surviving and thriving.
Designing Tomorrow
At the EYE, we work toward a future where human ingenuity and courage can solve any challenge.
In the EYE, you can be a hero just for one day — or a lifetime. Amid a time of profound change, you have entered a first-of-its-kind environment for problem-solving. The EYE is an innovation center designed to invite all residents to explore, imagine, and solve the most pressing challenges facing families and communities. Pandemics, economic disruptions, social adversity and family trauma represent problems we have the capacity to solve.
Touring our exhibits, galleries and labs is a process of discovery, created to ignite the change agent in all of us. For every problem in this unique part of the world, there are hundreds of solutions to initiate. The EYE empowers all New Mexicans, providing the tools to invent a future where 100% can thrive.
Inside The EYE
Here’s what you will find below and throughout the EYE.
Ten Centers
Here is your entrance to our 10 Centers, each one focused on one of the ten services for surviving and thriving. Here you discover innovations to increase access to services.
How & Who
Here you are provided with the many moving parts of the EYE, from admission and hours, to curators, partners and sponsors.
The Lab
This space provides an overview of how we turn problems into solutions, implementing our more than 200+ projects to create counties where everyone can access vital services.
Bookcafé
Here you find the books that guide the EYE and the 100% New Mexico initiative. It’s a place to connect with your local lawmakers, neighbors and action team members.
Be part of a creative process
The EYE is an experimental environment, where the content is presented through a narrative that combines the foundation of science, the innovations provided by technology and with the celebration of collaboration, culture, and art. Each space provides exhibitions and project design spaces to give visitors the tools required to ensure the vital services shown to nurture safe and successful families and create robust local communities.
The EYE is a homebase for problem-solvers who see opportunities when confronted with difficulties, pessimists and nay-sayers.
EYE ON ACTION
Our 10 centers under one roof feature solutions to local challenges coming from across the state, nation, and globe. In the EYE, visitors become partners in problem-solving, explore their areas of interest, discover local innovations, choose local projects to remove barriers to vital services. Each of our ten centers provides a universe of words, images and ideas to spark community dialogue and serve as a catalyst for problem-solving.
Turning research into real-world solutions
The EYE is an applied sciences center which explores the opportunities and challenges that state and local governments, along with community change agents, face from the perspective of sustainability, self-sufficiency and social justice.
Our ten centers focus on the ten vital services for surviving and thriving, components of every healthy community.
10 Centers: Hundreds of Solutions
Medical and Dental Care
The Center for Medical and Dental Care@100%
Medical and Dental Care @100% means all our families have access to timely healthy can and health disparities history.
Behavioral Health Care
The Center for Behavioral Health Care@100%
Behavioral Health Care@100% means all our families have timely access to the care that prevents trauma and treats emotional health challenges.
Food
The Center for Food@100%
Food@100% means all our families are fed and food insecurity is history. The Center helps you achieve this goal in your county.
Housing
The Center for Housing@100%
Housing@100% means all our families have stable and safe housing, making housing insecurity history.
Transportation
The Center for Transportation@100%
Transportation@100% means all our families have access to transportation to access vital services, education, work and recreation.
Parent Supports
The Center for Parent Supports@100%
Parent Supports@100% means all our parents have access to the full range of programs that strengthen family health, safety and resilience.
Early Childhood Learning
The Center for Early Childhood Learning@100%
Early Childhood Learning@100% means all our families can access the early childhood learning programs that empower children and prepare them for school.
Community Schools
The Center for Community Schools@100%
Community Schools@100% means all our families can access fully-resourced schools with the staffing to strengthen student success and family engagement in learning.
Youth Mentoring
The Center for Youth Mentoring@100%
Youth Mentoring@100% means all our families can access the mentor programs shown to increase student achievement, health, safety and resilience.
Job Training
The Center for Job Training@100%
Job Training@100% means all our families can access the educational programs that prepare people for jobs that align with the job market.
EYE ON MISSION
The mission of the EYE is to provide to each New Mexican the insights and resources to ensure that 100% of families and community members have access to the ten vital services for surviving and thriving. The EYE supports the participants engaged with the 100% New Mexico initiative, a county-based project guided by local stakeholders following a data-driven and collaborative process.
Explore Your Passion
“100% can thrive” is far more than an EYE slogan. The EYE’s curators are committed to the families in each of New Mexico’s 33 counties representing hundreds of communities with diverse cultures, histories and approaches to problem-solving. We are here to make new history as we strengthen counties where everyone can access the services to thrive. Ask us about becoming a sponsor or partner of our groundbreaking work.
The time is now
We have the power to make huge strides in designing systems of care to weather any crisis.